Help / FAQ

What to expect during a home delivery?

On the day of your delivery, sometime during your appointment window, a one or two person team will contact you approximately 30 to 45 minutes before arriving at your residence. An adult MUST be present when the driver arrives to meet the driver and sign for the shipment. Delivery will be completed based on the delivery service level for your shipment. The service level can be found on the shipment tracking page.

Why did I get a call from 855-213-2382?

That’s us here at CEVA Home Delivery, and we’re trying to reach you to schedule the delivery of your recent order from an online retailer. We specialize in large item and large value home deliveries. As such, an adult must be present during the time of the delivery to meet the driver, inspect the shipment, and sign for it. For that reason, we need to schedule an appointment with you. For your convenience, you can Schedule online, you can call 855-213-2382 to use the automated system, or you can speak with our call center, during business hours, whichever you prefer. Until you schedule your delivery, we will make a total of three attempts over three consecutive days to reach you by phone (excluding Sundays). If you still haven’t scheduled, we will contact the retailer for updated contact information and possibly return the shipment, so be sure to schedule your appointment as soon as possible.

Why do I need to schedule my delivery? Why can't you just drop it off?

CEVA Home Delivery specializes in large item and large value home deliveries. As such, an adult must be at home during the time of the delivery to meet the driver, inspect the shipment, and sign for it.

Why is it a delivery window and not an exact time?

In order to keep our services affordable, our drivers have routes that include multiple deliveries. Depending upon where your address falls within that route will determine when your delivery will be completed within the delivery window. Our drivers will call you when they are approximately 30 to 45 minutes away to ensure you are ready and available to meet them. Please ensure we have the best phone number to reach you on the day of your delivery. If you need to update that information, please use the Contact Us form to let us know.

What if I need to reschedule my Delivery Appointment?

If your scheduled delivery appointment is no longer convenient for you, please Reschedule your appointment as soon as possible. In most cases, you will be able to reschedule your appointment online, via the Schedule a Delivery tool. However, if you are past the cutoff time or encounter any difficulty with the online process, it is best to call us toll-free at 844-215-0640 as soon as possible. You may also use our Contact Us form to submit your request, but please note that we may need to speak with you to work out a new time that is both available for our drivers and convenient for you, so it is best to call us versus sending an email for this particular request.

What if I have a problem when the driver arrives?

Please call us toll-free at 844-215-0640. We are happy to assist and advise you with any issues with your delivery.

What if my shipment is damaged when the driver delivers it?

We do our best to identify damaged items before they are delivered to your home, but sometimes damage is undetectable while it is still in the packaging. If your shipment arrives damaged, it is best to refuse the delivery and have the driver return it to CEVA. Your online retailer will be notified that your merchandise was damaged, and you should contact them to ensure you receive a replacement or refund.

What if I want to provide feedback about my delivery experience?

Please use the Contact Us form to let us know about your service experience. We are always looking to improve the customer experience, and we welcome your constructive feedback.

How do I contact customer service?

You may contact customer service by dialing the toll free number
1-844-215-0640. We’re available to take your call 7:00am -7:00 PM (CST), Monday – Friday.

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