Get Help/FAQ

Answer

CEVA Logistics is one of the world’s leading supply chain management companies. CEVA’s Home Delivery division provides specialized services for customers requiring delivery of heavy or bulky items to end-consumers’ residences.

Answer

Our standard delivery window is 4 hours. However areas outside of major metropolitan cities may have a longer delivery window of 8 to 12 hours. You will receive a call approximately 30 minutes prior to your delivery.

Answer

Our standard delivery window is 4 hours. This window cannot be shortened or altered. Your driver can arrive anytime during that 4 hour window. Someone 18 or older must be available to sign for the delivery. You will receive a call 30 minutes prior to delivery.

Answer

It’s okay if you are not available as long as someone 18 years or older is available to sign for your delivery.

Answer

As a convenience we offer you all of our current appointment offerings. Service center representatives have the exact same options as those available to you. Go ahead and schedule before your desired delivery window is taken!

Answer

Click here to confirm your scheduled delivery.

Answer

Contact your online retailer for approval to pick your item up from your local CEVA facility. Please allow 24-48 hours for system updates if the request is approved.

Answer

You can update your phone number by clicking here. The update will appear in our internal system immediately but please allow 24 hours for the change to reflect on our website.

Answer

We cannot make changes to your order on the day of delivery.

Answer

You must contact your online retailer to authorize a change in address. Please allow 24-48 hours for our system to update if the request is approved.

Answer

You will receive a call on the day of delivery 30 minutes prior to your delivery.

Answer

You can cancel the delivery of your item by clicking here. However, you must contact your online retailer to cancel your order and discuss the refund process. CEVA does not handle refunds.

Answer

Contact your online retailer to confirm your order details. Shipment records can be pulled by tracking number or phone number. If neither work your item may not have shipped yet. Please allow up to 48 business hours for order visibility.

Answer

Please contact our CEVA Canada customer service team at 905-672-3393 for scheduling assistance.

Answer

Our automated phone system likely retrieved your number prior to you scheduling your delivery appointment. Please disregard the call. You can confirm that your delivery is scheduled by clicking here.

Answer

Contact your online retailer for options on changing your delivery service level. This cannot be done directly through CEVA. Please allow 24-48 hours for our system to update if a change is authorized by your online retailer.

Answer

CEVA Home Delivery specializes in large items and large value home deliveries. As such, an adult must be home during the time of delivery to meet the driver and sign for it.

Answer

On the day of your delivery, sometime during your appointment window, a one or two person team will contact you approximately 30 minutes before arriving at your residence. An adult MUST be present when the driver arrives to meet the driver and sign for the shipment. Delivery will be completed based on the delivery service level for your shipment. The service level can be found on the shipment-tracking page.

Answer

Contact customer service toll free at 1-844-215-0640. We are available to take your call from 7:00 AM – 7:00 PM (CST) Monday – Friday.